Policies

last updated July 2026

TERMS AND CONDITIONS OF SERVICE

1. Acceptance of Terms

By accessing or using this Site, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Site.

2. Use of the Site

All content is provided for educational and informational purposes only. Your use of the Site is at your own risk.

3. Intellectual Property

All content on this Site is the property of Inês Jacques unless otherwise stated and is protected under Portuguese copyright laws. You may not reproduce, distribute, or exploit any content without prior written permission.

4. Purchases & Refunds

All sales are final unless explicitly stated otherwise at the point of purchase. No refunds are provided for digital products, courses, memberships, retreats, or deposits.

5. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

6. Limitation of Liability

To the fullest extent permitted by law, Inês Jacques shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or services.

7. Indemnification

You agree to indemnify and hold harmless Inês Jacques from any claims, losses, or damages arising from your use of the Site or violation of these Terms

8. Governing Law & Jurisdiction

These Terms are governed by the laws of Portugal, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Portugal.

9. Modifications

We may update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

PRIVACY POLICY

1. Who we are

This website, www.ballerinabody.studio (the “Site”), is operated by Zut Associacao Cultural, a sole proprietorship operated by Inês Jacques (“Inês Jacques”, “we”, “us”, or “our”). We are committed to respecting your privacy and protecting your personal information in accordance with applicable Portuguese privacy laws, as well as applicable international standards where reasonably required.

2. Scope of this Policy

This Privacy Policy applies to personal information collected through:

- This Site and its subdomains

- Our email communications

- Online courses, memberships, and digital products

- Retreats, trainings, and events

- Third-party services integrated with our offerings

It does not apply to third-party websites or services that we do not control. We encourage you to review their privacy policies directly.

3. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

a) Information you provide directly

• Personal Information: name, email address, phone number, and other contact details you provide.

b) Automatically collected information

• Usage Data: information about how you interact with our website or application (e.g., pages visited, time spent, actions taken).

• Technical Data: IP address, browser type, device information, and cookies.

4. How We Use Your Information

We use collected data to:

• Provide and deliver products, services, courses, and memberships, and improve our services.

• Send newsletters, updates, and promotional communications (with consent)

• Respond to inquiries and customer support requests

• Communicate with you regarding updates, support, and promotions.

• Ensure security and prevent fraudulent activity.

• Comply with legal obligations.

You may unsubscribe from marketing emails at any time using the link provided in our emails.

5. Sharing of Information

We do not sell your personal information. We may share data only with:

• Service Providers who help us operate the platform (e.g., hosting, analytics, customer support).

• Legal Authorities if required to comply with laws or regulations.

We use trusted third-party providers to operate our business, including:

- Stripe – payment processing https://stripe.com/privacy 

- PayPal – payment processing https://www.paypal.com/privacy 

- Brevo – email marketing https://www.brevo.com/legal/privacypolicy/

We do not store your full credit card details. Payment information is handled directly by these providers under their own privacy policies.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience.

• Analyze traffic and usage patterns.

• Remember your preferences.

• You can disable cookies in your browser settings, but some features of the service may not function properly.

7. International Users

If you access the Site from outside Portugal, you acknowledge that your information may be transferred to, processed, and stored in Portugal or other jurisdictions where our service providers operate.

8. Children's Privacy

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, it will be deleted promptly.

9. Data Retention

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing communications.

• Withdraw consent for data processing.

Requests can be made by emailing info@ballerinabody.studio

11. Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on the Site with an updated effective date. Continued use of the Site constitutes acceptance of the revised Policy.

12. Contact

For questions or concerns regarding privacy, please contact: info@ballerinabody.studio

DISCLAIMER

Educational & Informational Use Only

All content, programs, and services provided through this Site are for educational and informational purposes only. They are not a substitute for professional medical, legal, or therapeutic advice.

No Medical Advice

Pilates, ballet, yoga, movement, breathwork, and mindfulness practices involve inherent physical and mental risks. You are responsible for consulting a qualified professional before beginning any practice. Participation is voluntary and at your own risk.

No Guarantees

We make no guarantees regarding outcomes, results, or benefits from using this Site or participating in our offerings. Individual results vary.

Personal Responsibility

You acknowledge that you are fully responsible for your decisions, actions, and results. Inês Jacques is not liable for any injuries, losses, or damages arising from your participation.

Not a Client Relationship

Use of this Site does not create a professional-client relationship unless explicitly agreed to in writing.

Testimonials & Affiliations

Testimonials reflect individual experiences and are not guarantees of results. Affiliate relationships, if any, are disclosed transparently and do not increase your cost.

Limitation of Liability

To the maximum extent permitted by law, Inês Jacques disclaims all liability arising from your use of the Site, content, or services.

Contact

Reach us at: info@ballerinabody.studio

TERMS AND CONDITIONS OF THE STUDIO AND ONLINE CLASSES

STUDIO AND ONLINE

CLASS REGISTRATIONS

• Each booking is valid for one participant only. If friends or family members would like to join the same class, they are very welcome—please ensure each participant books their own spot.

• Bookings are subject to class capacity.

• The booking is personal and cannot be transferred without prior approval.

MONTHLY GROUP SUBSCRIPTIONS

- Requires: 

a) payment of the registration fee for studio classes

b) commitment of at least 3 months.

- Places are guaranteed at the times, chosen by the student, and according to the amount paid.

- The monthly subscription must always be paid before the 5th of each month or at the beginning of the package period, and will not be refunded in case of withdrawal.

- The studio classes are covered by Mapfre's personal accident insurance - Policy: 2601991400102/0

Cancellation and Interruption of Classes

- If you have a medical recommendation to interrupt your practice temporarily, you will be exempt from paying one monthly subscription without loss of space, as long as you notify us in time.

- If you wish to cancel your registration, please notify us at least 15 days before the desired month. Cancellation is made in the month following the notice;

- The lack of payment of 1 monthly fee without prior notice leads to the cancellation of the registration and loss of vacancy. If you'd like to return, please start a new subscription.

Absences and Compensation

- Absences made by students are their own responsibility, and the teacher will not refund the amount paid.

- It is not possible to exchange a monthly payment for a month of compensatory classes. However, missed classes may be made up until the next month as long as you remain enrolled in Ballerina Body. Before coming to the studio, you should check for any available spots.

Class Period

- Classes run all year round. It is possible to register at any time.

- There are no classes on national and local holidays and on the following festivities: Christmas and New Year's Day: December 24 and 31; Carnival Tuesday; Easter: Easter Saturday;

- Regardless of the holidays and periods without classes, the tuition is always the same, just as the months with one more week, and therefore more classes, keep the same value.

. In August Ballerina Body may work with reduced schedules or only online. 

PACK GROUP SUBSCRIPTIONS

- There is no binding timetable, and class attendance is subject to the number of available places at the time of booking.

- Each booking is valid for one participant only.

- Each package of classes can be used by one student only, within the validity period stipulated. In case of withdrawal, the amounts paid are not refundable.

PRIVATE TRAINING

Besides the general policy provided above

- For the monthly subscription, one should commit to a 3-month minimum.

- Each pack of classes can only be used by the same student in the ‘ONE’ option or the same two students in the ‘TWO’ option, within the validity period stipulated. In case of withdrawal, the amounts paid will not be refunded. 

- If you wish to change your booking, it might be applied studio fee or payment processing fee.

- For home sessions, the cost of traveling is added to the monthly fee or package. Traveling costs vary based on the distance and are established before the appointment is made.

Communication & Image

To communicate changes, new timetables, or other matters related to the classes, we need your consent to use your e-mail address and telephone number.

Occasionally, we photograph the classes to create a history on social networks. For this, we also need your authorization to use these images.

Payments must be settled to 

IBAN - PT50 0035 0141 00020248000 67 (Zut)

MBway - +351 938345844

PayPal or credit card

GENERAL STUDIO AND ONLINE RECOMMENDATIONS

- You should discuss your health with your doctor and inform us of any restrictions you may have.

- We ask that you arrive 10 minutes before the class starts to give yourself time to prepare calmly.

- Please turn your cell phone off while you are in the studio.

- Although we provide mats for all our students, for hygiene reasons, you should use your mat and a medium towel if you sweat a lot.

- You are in a moment of well-being. We'd like to ask you to please respect the serene environment that we provide here. Your microphone will be deactivated during the online class.

Zut Associação Cultural reserves the right to change the conditions described above whenever necessary. To have access to the update, please consult this web page.